To ensure your holiday is memorable, we are happy to work with you to put together a great experience to meet with your requirements.
In order to do this we ask you for some basic information, such as the number of people in your group, start and finish dates, what part of the trail you wish to cycle, do you want to hire bikes and the level of accommodation etc. Then we will put together a tour plan and quote for you.
The trip coordinator (whoever we have contact with) will be emailed a tour plan and quote for confirmation.
There are a number of locations where accommodation is extremely limited or at certain times of the year is in high demand.
Once a quote is provided, accommodation at key sites that we have “pencil booked” for you, is only held for 48 hours before being released in fairness to the provider.
Therefore all quotes need to be responded to within 24hrs and no guarantees are made that alternative accommodation can be found, if no confirmation is received in time.
Changes To Bookings & Transfers
Any changes to bookings once the deposit has been made will incur a $50 alteration fee, where current arrangements require alterations eg date of departure, or swapping a client name.
However if additional services, or increased group numbers are required on top of the current arrangements which aren’t changing, then no fee is payable.
Changes while a trip is “under development” do not incur a fee.
There are no refunds for changes on the day.
We understand that unforeseen circumstances may arise whereby you may need to make a change or cancellation to your booking. It is our goal to work with our clients to help minimise any losses from all parties; yourself, us, as well as our accommodation providers and other partners that we may work with along the trail. Please contact our reservations team for a copy of our cancellation policy.
We highly recommend travel insurance to protect you against cancellation in the event that you are unable to proceed with your booking.