When New Zealand went into lockdown in March 2020, we had around 100 clients out cycling on our trails, as well as upwards of 400 clients with bookings set to go in the days and weeks through to the end of the season.
We offered all of our clients with bookings for the remainder of the season an opportunity to either postpone their trip to 2020/2021 season free of charge, or cancel their booking and receive a refund, less an admin fee.
52% of those with bookings in place for late in the 2019/2020 season chose to postpone to the 2020/2021 season. Many of them had rebooked within a month of New Zealand going into lockdown.
We did it then, and we will do it again.
To provide our customers with peace of mind, we have developed our ‘No Questions’ Covid-19 Guarantee. Should your trip be impacted by a government imposed Covid-19 related travel restriction, we will happily work with you to postpone your trip to future dates (free of charge) or provide you with a ‘No Questions’ refund (less an admin fee of $50.00 per person).